VoIP partner programs can be beneficial for your business

As a VoIP reseller, what you probably want from a vendor or supplier is probably quite simple. Commitment, leads, support – both sales and technical, consistency and the ability to respond when you need them to. They in turn of course, may expect some commitment from you in terms of training and development and driving sales numbers. That’s only to be expected.

In most areas of the IT and comms channel, the outline of this relationship and the mechanics of how it works, are set out in a partner program. Many of these are quite similar but when it’s perhaps advisable to look at the elements of VoIP reseller program in some detail. If you are going to become successful at selling VoIP, you are going to need some specific things from any reseller scheme.

Perhaps the most important element is what kind of sales training and support you will be offered. Selling VoIP is quite different to selling an IT solution or connectivity. Voice services are, in essence, very simplistic – and customers take a very simplistic view of them. Without exception, they expect voice services to be 100% available and reliable, at all times.

They also want and expect voice services to be uncomplicated. They are conditioned to simply plugging the phone in and being able to use it. VoIP is a little different though. It offers much more functionality and can deliver a lot more benefits as a result and that needs to be articulated. It runs over IP, and that might need to be explained as well, especially if the customer has any questions over availability and quality.

The approach then needs to be a little bit different; it may take time to explain all the ins and outs to the customer and explore the options. While it’s by no means complex, you do need to know your way around the service you are selling, so the sales training element is important.

The other part of a VoIP reseller program you might want to scrutinise with some care, are the terms around commission payments and recurring income. One of the most appealing aspects of selling VoIP from a commercial perspective, is the potential to earn ongoing income from every seat that your customers install, for the lifetime of the contract. It’s important that this part of the program gives you the potential to build your subscription income.

Finally, you will want to know about management and support of customers, and what kind of backing you’ll get when you engage on the partner program. It needs to suit your needs in all of these respects.

Should you buy business VoIP from a specialist provider?

You might imagine that business VoIP services are pretty straightforward when it comes down to it. And that point can’t really be disputed – Voice over IP is a simple enough technology and does just what it says ‘on the tin’ i.e. allows you to make and receive voice calls over an IP network.

Business VoIP has to be of a good quality of course, and that’s dependent not only on the quality of the decoding software that changes the voice into digital packets at one end and back again at the other, but also on the quality of the broadband connection as well. It also needs to be set-up correctly and if there are additional requirements, complications or nuances, you’ll want to get them sorted out pretty swiftly.

For all these reasons, it’s always advisable to seek out a business that specialises in business VoIP and is ready and able to help you get the solution in and working and then provide ongoing support. This will not only ensure that your installation and every-day use of the hosted VoIP service is smooth and trouble-free, but also ensure that you make the most of the features and capabilities of the solution.

Most business VoIP services are extremely versatile and offer a whole range of features designed to help you enhance customer service, manage resources effectively and keep costs down. A specialist business VoIP reseller will be able to show you these features and set-them up for you, and train you and your teams in how to use them.

Using a specialist won’t necessarily mean you’ll pay more for the service, but you will save a lot of time and effort in setting up your business VoIP system and learning how to use it – and you’ll started getting real return on your investment much faster.

Voip Technology Overview

VOIP or Voice Over Internet Protocol is a method for digitalising analog audio signals for transmission over the internet. This method of sending and receiving audio signal is useful because the cost of communicating via VOIP is already accounted for by broadband costs meaning that long distance (and short distance) phone calls can potentially be placed for free. VOIP therefore has the potential to completely replace ordinary landline phones.

Indeed, over the last few years businesses have increasingly been switching to VOIP based systems for placing internal and external calls. However the savings of VOIP are not only worthwhile to large businesses but can also be beneficial for home use too. The increased use of VOIP by businesses has paved the way for at home use, with the last few years seeing a dramatic increase in VOIP call quality and a decrease in the costs of required equipment.

The most common and easiest method of VOIP is by using an ‘ATA’ or Analog Telephone Adaptor. An ATA is a telephone device that is able to connect to the internet and convert analog signal to digital signal for transmission over the internet. To make VOIP calls this way, all you need to do is purchase an ATA, set it up with your internet connection and then plug your telephone into it.

A more complicated way of placing VOIP calls is using an IP or Internet Protocol phone. These look and feel just like normal telephone handsets except they have an ethernet connector which attaches directly to your router for VOIP calls. Some VOIP IP phones that function off of Wi-Fi are also available.

The methods of using VOIP that most people will be familiar with is computer to computer VOIP via services such as Skype, Facebook or Google Hangouts. Unlike the other methods, computer to compete VOIP does not require any additional equipment and rarely requires the user to set up programs or software on their computer before they can use VOIP.

VoIP for businesses

Why Voip resller for businesses makes sense

If you were setting up a new business today, you certainly wouldn’t choose to install an old-fashioned telephone system. Your trusted advisors and suppliers would certainly recommend you adopt a VoIP solution. Quite frankly, nothing else makes sense for business.

Hosted VoIP services are quick, easy and inexpensive to set up. They can be extended at the drop of a hat at little additional cost and best of all, you pay a low per-seat cost, and also benefit from very low call charges. Most calls are free in fact.

Set against these advantages, installing a fixed line service makes no sense as an option. You do still need a fixed line of course, but only to carry your broadband connection. All the VoIP reseller calls will be routed over that line, but using broadband rather than the old analogue technology.

VoIP for business

VoIP for business also makes sense for many other reasons. You can choose from an extensive list of features, such as auto-attendant, voicemail, call forwarding and voice recording. This means your team members can be anywhere but still available on their usual number. You can have one centralised number or several local inbound numbers, as appropriate, with calls routed to specific locations.

You can easily make use of conferencing and collaboration options and even integrate your voice system with unified communications software and CRM solutions, so you can maximise efficiency and customer services.

All of this can be done today – and of course you do not have to be a start-up to benefit in all these different ways. Whether you work on your own, have only a handful of staff or run a substantial business with scores or even hundreds of users, VoIP will provide you with a flexible, scalable, cost-effective solution that will make your business more efficient, responsive and dynamic.

If you’d like to learn more, please contact us today.

Hosted VoIP

Hosted VoIP reseller for businesses – the voice in the cloud

For many businesses, putting applications into the cloud is a big step. It does not matter how many reassurances you are given, the idea of putting all your business applications and data onto a remote server that is located (and replicated) many miles away, is something of a leap of faith.

This is why many organisations get their feet wet in the cloud by adopting hosted VoIP services. Running voice services over IP does not seem like such a big risk. It should (and does) work reliably and if something does go wrong, you can switch to using mobiles while the issue is addressed.

But frankly, you should not expect to experience any downtime on business-grade services. Hosted VoIP is very reliable. Thousands of businesses and hundreds of thousands of users depend on it every day.

Hosted VoIP delivers instant benefits. For starters, it is much more flexible. Individuals can work at any location within your premises, at home or even on the move – as long as they have Internet access they can be reached.

Hosted VoIP can be scaled up or down really quickly. If you grow quickly or need to bring in temporary staff for a period, you can add extra lines almost immediately. When you need to scale down, you can do it just as quickly. You will only ever be charged for the lines you have for the time you have them; there will be no long-term contract tie-up on every single line.

Business ERP and CRM Systems

Hosted VoIP can be integrated with your business ERP and CRM systems to enhance efficiency and make managing staff and monitoring call patterns and performance much easier and providing valuable information that will help you improve your business.

There are many more benefits too. If you’d like to find out more about hosted VoIP, please get in touch with our team.